PARKING:

Public parking in the vicinity of the festival is limited. Guests are encouraged to use alternative modes of transportation such as transit, taxis, carpools, or bicycles (bike racks available on site).

Deer Lake Avenue Road Closures:

To promote public safety and reduce traffic gridlock, the following traffic plan will be implemented for this show:

From 4:00pm to 9:00pm Deer Lake Ave. will be closed to eastbound traffic between Deer Lake Parkway and Sperling Ave. Bus service will continue in both directions during this time. Traffic coming onto Deer Lake Ave. will enter at Canada Way (by the Burnaby Village Museum) and proceed west with the option to exit at either Century Park Way or Deer Lake Parkway. 

From 9:00pm to 11:00pm Deer Lake Ave. will be closed in both directions. Bus service will divert off Deer Lake Avenue. The 144 (both 144 Metrotown and 144 SFU) will stop at the City Hall Bus Loop and at stops on Canada Way.

Drop off:

This will be designated in the parking stalls on Deer Lake Avenue between Burnaby Village Museum and the Deer Lake Gallery, as well as the pull-out space directly across from the BVM Carousel entrance.    

ACCESSIBLE Permit Parking:

For vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available in the Shadbolt Centre’s North Lot on a first come first served basis.

Public TRANSportation:

The following bus routes service the Deer Lake Park area and include stops at Lougheed Mall, Brentwood Mall, and Metrotown:

• 110 Lougheed Stn/Metrotown Stn

• 123 New West Stn/Brentwood Stn

• 129 Metrotown Stn/Edmonds Stn

• 136 Lougheed Stn/Brentwood Stn

• 144 SFU/Metrotown Stn - includes stop at Shadbolt Centre and connects to the Millennium Skytrain Line at Sperling/Burnaby Lake Station, and the Expo Line at Metrotown Station.

The closest bus loop to the site is located at Burnaby City Hall.

For further transit information, please contact Translink at 604-953-3333 or click on “Trip Planner” at https://www.translink.ca/.

IMPORTANT NOTICE:
During large scale events in Deer Lake Park, there may be a last-minute decision to temporarily halt bus service on Deer Lake Avenue. This decision is made by RCMP in collaboration with transit authorities and may not be passed on right away to event staff in order that the public can be advised. In most cases, Translink will post an “Interruption of Service” notice on the bus stops in question on Deer Lake Avenue. If you arrive at the bus stop and wait for a specific bus that is late to arrive or there are many others waiting at the stop, it is likely the service has been temporarily interrupted. We would like to suggest that you walk over to the bus loop at Burnaby City Hall. Proceed west on Deer Lake Avenue to Deer Lake Parkway and turn north (right) to City Hall bus loop.

CAR OR CARPOOL:

Should you choose to drive your vehicle to the general vicinity of Deer Lake Park, please refer to www.mapquest.ca or click “maps” on the Google homepage for specific directions from your location. Once in the Deer Lake Park area, be sure to read and regard all street signage or you could be subject to fines and vehicle towing.

BICYCLEs:

Bicycles will not be permitted inside the venue. A free bike valet service will be available from 5pm to 10:30pm on site.

Venue Info

Festival Lawn at Deer Lake Park is a general admission, park grass environment with no reserved seats. No lawn chairs of any design will be permitted on site. Blankets, as well as legless camping chairs that sit flat to the ground are welcome.

Is there seating available?

A designated ADA/accessible seating area for any patrons requiring wheelchair or special seating consideration is available on site. If you have already purchased a standard general admission ticket for this show and require an Accessible Seating ticket, please contact Live Nation at LNWesternCanadaHelp@LiveNation.com with your ticket order confirmation number.

The designated accessible seating area is located at the Northeast end of the concert bowl. While both entrances are wheelchair accessible, use of the Main East Gate is recommended. Please speak to the door hosts on arrival for directions to the ADA area.  

Accessible seating patrons who require an attendant are encouraged to purchase a ticket for their attendant from Ticketmaster. There will be 1 attendant permitted per accessible seating patron in the designated seating area. If needed, there will be a staff member available on site to provide some assistance.

Re-entry to and from the ADA area is permitted, but patrons are asked to keep their Accessible Seating ticket with them in order to re-access the area. Wheelchair accessible toilets are located next to the platform

FIRST AID:

The designated First Aid tent is located on the east side of the site.

Water Station:

There will be a free water station on site where guests can fill their bottles. Each guest is allowed 1 empty personal reusable bottle (NO glass).

FOOD AND BEVERAGE:

A variety of food and beverage options will be available on site.

Outside food and beverages, aside from empty personal reusable bottles, are not permitted on site. There will be a free water station on the concert site where concert goers will be able to fill their bottles.

The following food trucks will be on site:

• Cravings Kettle Corn

• Shameless Buns

• Groovin Grill

• KYU Grill

• Lemon Heaven

• Rocky Point Ice Cream

• Reel Mac & Cheese

• Yo-Bones BBQ

• The Jerkshack

• Mom's Grilled Cheese

• Green Coast Coffee

• Chickpea

• Tacosaurus

ALCOHOLIC BEVERAGES:

• Alcoholic beverages can be purchased from the on-site beer garden, located at the north end of the park near Shadbolt Centre.

• As required by law, ANYONE appearing under 40 years of age will be asked to produce 2 pieces of Government Issued ID.

• ID must have name, date of birth, photo and signature.

• DAV (Drinking Age Verified) wristbands are available upon arrival, and at the point of purchase for drink tickets.

• DAV wristbands must be worn by anyone consuming alcohol.

• Only 2 drinks can be served per person at one time.

ATM/Bank Machines:

Two (2) ATM units will be located on site.

policies

Security Screening:

Bags will be subject to search at the gates prior to entrance.

No lawn chairs of any design will be permitted on site. Blankets, as well as legless camping chairs that sit flat on the ground are welcome.

To ensure the enjoyment and safety of all guests the following items are NOT permitted onsite:

• Glass of any kind (including bottles)

• Cans, alcohol, or any outside food & beverage

• Bags larger than 12” x 6” x 12” (30cm x 15cm x 30cm) *Exceptions will be made for medically necessary & diaper bags

• Professional Camera (defined as a camera with a detachable lens)

• Video/Audio Recording Equipment (including tripods, GoPros, selfie sticks, monopods)

• Lawn Chairs (of any design)

• Wagon/Trolley

• Coolers

• Banners

• Frisbees

• Pets (except service dogs)

• Tents

• Knives and/or weapons of any kind

• Laser pointers

• Skateboards, electric scooters, or other motorized items intended to be ridden

• Hula hoops

• Musical Instruments

• Electronic Tablets (of any size)

• Umbrellas (of any kind)

• Any other item deemed unsafe by venue management

Please Note: The above item list is subject to change without notice based on safety and audience experience concerns.

what is the bag policy?

The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. ANY LARGE BACKPACKS WILL NOT BE PERMITTED. Exceptions will be made for medically necessary & diaper bags All event attendees and items will be subject to search when entering the venue.

FREE ADMISSION FOR CHILDREN:

For Live Nation events, children aged 10 and under are welcome to attend for free when accompanied by a ticket-holding adult. Exceptions will be noted here. Ear protection for children is strongly recommended.

LOST AND FOUND:

DURING THE EVENT:

If you misplace an item at an event, please speak to an uniformed venue security staff at the Main East Gate while on site.

AFTER THE EVENT:

For inquiries about missing items after the event, please contact LNWesternCanadaHelp@LiveNation.com.

SMOKING:

Smoking is not permitted anywhere on site for Live Nation events.

LITTER:

Deer Lake Park is located in a residential area. Please respect our neighbours by keeping this area clean and placing all trash or recycling in the bins provided around the site.  

For any other enquiries, please contact Live Nation at LNWesternCanadaHelp@livenation.com

Enjoy the show!